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Ambiq Healthcare Case Study

Case study with Ambiq Healthcare

Customer Profile

Ambiq provides care and support/guidance for children and young adults with mild intellectual disabilities and additional problems. As much as possible, the organisation offers care on an outpatient basis in people's homes. It also offers in-patient care on an Ambiq site, where children benefit from specialist treatment and guidance.
  • Industry: Specialist care provider
  • Company Size: 850 employees
  • Location: The Netherlands

Overview

Ambiq operates a multi-vendor fleet of printers and multifunctional products (MFPs), comprising around 80 devices. One of the biggest pain points was that its devices are supplied under several contracts, all of which have different end dates.

Ambiq was looking to reduce the cost and administrative burden associated with managing multiple vendors and contracts.

Key criteria for the new managed print service included the ability to centrally manage the entire fleet from a single interface, and provide seamless access to print for the organisation’s 850 employees across all locations.
It was also important that the solution supported secure print release in the larger offices, and remove Ambiq’s dependency on costly VPN connections.

One of Mark's key criteria was understanding the true cost of print, and having the ability to monitor and manage volumes output by user, department, and device, as well as control colour usage. Reducing costs was also a main driver for change.  

Benefits

Ambiq leveraged Hybrid Cloud Platform (HCP) to migrate its print infrastructure to the cloud. The first phase of the rolling printer refresh program saw the organisation install 26 new MFPs and HCP licenses.

HCP is a true cloud solution, designed to remove complexity, reduce the pressure on resources, and lower support costs. It’s completely serverless and fully flexible; always on, always up to date, and always secure.

The initial scope of the project was to implement EveryonePrint’s born-in-the-cloud multi-tenant print infrastructure platform to manage the 26 new devices.

However, having quickly realised the benefits of managing print in the cloud, Ambiq extended this to the entire fleet – increasing its subscription to 80 licenses.

This was easy to do as HCP is fully flexible, enabling customers to scale consumption up and down according to business needs, and only pay for the licenses they need.
 
“One of the biggest pain points for Ambiq was that our printers and MFPs are supplied under several contracts, all of which have different end dates, and I wanted to change that.” Tom Luinstra, ICT Manager

Results

Migrating print to the cloud reduces the administrative burden. With HCP, the entire printing infrastructure can be managed from a single web-based interface.

HCP has helped Ambiq to:

  • Remove dependency on VPN, saving 50k Euro per annum
  • Reduce administrative burden on small IT team
  • Benefit from visibility and transparency over the entire print infrastructure
  • Improve the security of information with pull printing

No more VPN

With over 80 locations spread across the Netherlands, Ambiq was reliant on VPNs to enable employees to access printers on the corporate network.

HCP’s best-in-class hybrid cloud infrastructure has removed this dependency — in regional branches and care homes not connected to the corporate network, data is stored locally, and print jobs are kept on the printing device.

“We no longer need to utilise VPNs for print, that's the biggest advantage for us and one that’s delivered an annual saving of 50,000 Euros,” Tom Luinstra, ICT Manager said.

Manage multiple devices with a single driver

HCP has removed a huge pain point with multi-vendor print environments — the time required to install printers on individual endpoints and update multiple print drivers. HCP’s full-featured single driver is designed to work across all models and all brands, can be deployed across various domains and settings, and updates are automatically handled across the entire fleet.

“One of our requirements was to have the ability to centrally manage the fleet. We now have visibility and transparency over the entire print infrastructure. We have a topline view over how much is printed, overall fleet performance and uptime, and with a small team, that’s been beneficial in terms of freeing up time to focus on other initiatives,” Tom Luinstra, ICT Manager said.

Ease of use and improved security

One of the most essential criteria in terms of migrating print to the cloud was the end-user experience. It was vital that the new solution was easy to use.

Ambiq is also benefiting from improved security of information. It wanted to enable pull-printing in its larger offices so that confidential documents weren’t left lying on the printer. In smaller offices and care homes, it was key to keep things simple and enable staff to continue to use push print for immediate printing. With HCP, Ambiq has been able to do both.

“We did get feedback from our people, and it was positive — one of the big things was that it was easy to authenticate at the device and quickly retrieve print-outs. We’ve not had a lot of calls to the helpdesk, so I think they are happy with the solution now!” Tom Luinstra, ICT Manager said.

Do you want to see how HCP can facilitate your organisation to reap similar benefits as Ambiq has? We’re offering you a 30-day trial so you can start enjoying cloud printing today without upfront investment–so you know how much you need it before making the commitment.

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