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KM - IWS: "Device not found"

The screen of the Printer shows an error trying to login:



Siteapp.log will show a similar message to below:

[ERROR] 2021-04-01 16:19:58.891 {82539} MobileGatewayActionInterface5_0  - Printer with device serial: ABCD not found!

com.nps.eopng.mid.terminalandmobile.mobileprint.error.PrinterUnknownException: Printer with device serial: ABCD not found!


Ensure that the printer serial number has been entered when adding the printer to HCP