IPPS: can't release print job

Secure IPPS connection has been setup to communicate with print devices


Can't release print job


The issue most likely is with un-trusted printer certificate and/or printer host name.

In order for IPP over TLS to work two conditions must be met:

  • Printer should have a certificate from trusted CA
  • Printer should have a valid host name matching the one from the certificate

If that's not the case there is a flag in the document output service settings called "Ignore TLS errors for IPP protocol", it should be enabled.

HCP server must be restarted afterwards where the document output service is running.