If you get an invalid primary server error, when installing a gateway
If you get the following error
Then check the following
- Verify if there is not Firewall or Proxy blocking outboud connection to Primary, or that it is setup with proper ports open
- Check connectivity on TCP port 2560 and HTTPS port 7300:
telnet <primary-server> 7300
$ telnet primary.eu.eophcp.com 7300
Trying 192.168.1.18...
Connected to primary.eu.eophcp.com.
Escape character is '^]'. - Verify Primary server replies back using the Public API with CURL on port 7300:
curl -k -v -H X-Api-Key:46405b18-8e1b-4db9-b930-bedd9ae839af https://primaryaddress:7300/api/v1/version
$ curl -k -v -H X-Api-Key:46405b18-8e1b-4db9-b930-bedd9ae839af https://primary.eu.eophcp.com:7300/api/v1/version
* About to connect() to primary.eu.eophcp.com port 7300 (#0)
* Trying 34.252.199.173...
* Connected to primary.eu.eophcp.com (34.252.199.173) port 7300 (#0)
* Initializing NSS with certpath: sql:/etc/pki/nssdb
* skipping SSL peer certificate verification
* SSL connection using TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
* Server certificate:
* subject: CN=*.eu.eophcp.com
* start date: Oct 11 00:00:00 2019 GMT
* expire date: Nov 09 12:00:00 2021 GMT
* common name: *.eu.eophcp.com
* issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US
> GET /api/v1/version HTTP/1.1
> User-Agent: curl/7.29.0
> Host: primary.eu.eophcp.com:7300
> Accept: */*
> X-Api-Key:46405b18-8e1b-4db9-b930-bedd9ae839af
>
< HTTP/1.1 200 OK
< Date: Mon, 12 Oct 2020 16:38:37 GMT
< Content-Type: application/json
< Content-Length: 109
<
* Connection #0 to host primary.eu.eophcp.com left intact
{"version":"3.8.1-release-1-g6d72427cb","buildDate":"2020-09-10 21:38:53.535","buildTimeStamp":1599766733536}