After entering Primary server address and Account name, installer takes time and displays an error message
Resolution:
- Verify Internet connectivity, ex with a 'ping'
- Verify DNS name resolution for the Primary server:
$ nslookup primary.eu.eophcp.com
- Verify access and latency to connect to the ports on the Primary server
$ telnet primary.eu.eopchp.com 2560
etc... - Review Network settings
$ sudo nmtui
- Verify Account name has been correctly typed and correspond to the Domain defined in HCP console for this Account
- If latency is the problem, it can be due DNS or network environment, you can try to work-around this by using 'hosts' file for name resolution:
- edit /etc/hosts ( using 'vi' or 'nano' editor / or using Mobaxterm and editing the file)
- enter values like:
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
34.252.199.173 primary.eu.eophcp.com
34.252.199.173 acme.eu.eophcp.com
Note:
Current IP Addresses for primary servers can be found at the status page : EveryonePrint Status Page > History
-
the inbound IP's to EU region:
-
52.50.253.210
-
18.202.147.163
-
52.19.122.66
-
- the inboudn IPs to UK region:
- 3.8.221.201
- 52.56.154.204
- 18.135.59.42
- the inbound IP's to US region:
- 54.205.27.251
- 35.168.89.37
- 3.225.50.8
- the inbound IP's to APAC region:
- 52.220.47.220
- 18.140.149.203
- 54.255.127.37
Note 2:
On Windows you can use PowerShell commands ( run as admin ) to check connectivity to the HCP server:
-
Test-NetConnection primary.eu.eophcp.com -port 2560 -InformationLevel "Detailed"
-
Test-NetConnection primary.eu.eophcp.com -DiagnoseRouting -InformationLevel "Detailed"
