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Gateway: install Connection error

After entering Primary server address and Account name, installer takes time and displays an error message




    • Verify Internet connectivity, ex with a 'ping'
    • Verify DNS name resolution for the Primary server:
      $ nslookup primary.eu.eophcp.com
    • Verify access and latency to connect to the ports on the Primary server
      $ telnet primary.eu.eopchp.com 2560

    • Review Network settings
      $ sudo nmtui
    • Verify Account name has been correctly typed and correspond to the Domain defined in HCP console for this Account
    • If latency is the problem, it can be due DNS or network environment, you can try to work-around this by using 'hosts' file for name resolution:
      • edit /etc/hosts ( using 'vi' or 'nano' editor / or using Mobaxterm and editing the file)
    • enter values like: localhost localhost.localdomain localhost4 localhost4.localdomain4
      ::1 localhost localhost.localdomain localhost6 localhost6.localdomain6 primary.eu.eophcp.com acme.eu.eophcp.com


Current IP Addresses for primary servers can be found at the status page : EveryonePrint Status Page  > History

  • the inbound IP's to EU region: 




  • the inboudn IPs to UK region:
  • the inbound IP's to US region:
  • the inbound IP's to APAC region:

Note 2: 

On Windows you can use PowerShell commands ( run as admin ) to check connectivity to the HCP server:

  • Test-NetConnection primary.eu.eophcp.com -port 2560 -InformationLevel "Detailed"
  • Test-NetConnection primary.eu.eophcp.com -DiagnoseRouting -InformationLevel "Detailed"

2021-05-04 14_11_52-Administrator_ Windows PowerShell