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Lyngby-Taarbaek Municipality Case Study

Case study with Lyngby-Taarbæk Municipality

Customer Profile

Lyngby-Taarbæk is a modern suburban municipality in Region Hovedstaden in Copenhagen, Denmark. The municipality serves around 55,000 citizens. It employs 4,000 people who work out of ninety locations across the region.

The business community employs a high percentage of international experts and the citizens in Lyngby-Taarbæk are among the most well-educated in the country.

Challenge

The municipality is forward-thinking and leading the way in terms of keeping on top of new technologies. It adopted the fastest fibre-optic broadband in the country and has a well-advanced cloud-first strategy.

The print infrastructure falls under the IT department’s remit. Lyngby-Taarbæk operates a multi-vendor fleet, comprising in excess of two hundred and thirty multifunctional devices (MFDs) from four different brands, and will soon add a fifth vendor to its printer armoury.

As a large municipality, Lyngby-Taarbæk’s print infrastructure serves thousands of end-users across its locations. The municipality operates two networks, one for administrative functions including the town hall which equates to around 4,000 end-users, and the second, serving the region’s educational establishments, catering to around 1,000 teachers, and up to 7,000 students.

Solution

For modernising the municipality's print infrastructure, EveryonePrint’s scalable Hybrid Cloud Platform (HCP) was chosen. HCP enables the entire printing infrastructure to be deployed and controlled from a single web-based interface and offers one full-featured single print driver. This makes it possible for everyone to print to any device without complications.

Other key features included are HCP’s full data encryption and built-in auditing functionality, which supports GDPR compliance, and the ability to achieve role-based permissions through integration with LDAP.

User-centricity is a high priority for Lyngby-Taarbæk's IT department. They were looking for a flexible solution to manage the print infrastructure across all domains. Other drivers included the requirement to provide end-users with unified access to printers, letting them release print jobs at any device, regardless of their location.

HCP offers Lyngby-Taarbæk the opportunity to reduce the pressure on IT, through the ability to automate administrative tasks, streamline device provisioning, and manage the entire print infrastructure, to minimise common IT pain points.

Requirements for print functionality vary from location. For example, childrens’ daycare centres often take photos while out on field trips and require the ability to print directly from devices; many schools operate a BYOD policy and need a secure mobile print solution. There was also a demand for functionality that supports web upload to print.

Highlights

  • 90 locations
  • 4,000 end-users
  • 230 devices set up in 48 hours
  • 5 vendor print fleet supported with 1 driver
  • 1 print queue for pull-printing
  • 1 solution deployed across multiple domains
  • Users can connect to any device, irrespective of network or location

Benefits

HCP is flexible, scalable, and agile. It was delivered as an on-premise private cloud and is set to provide a strong return on investment for Lyngby-Taarbæk.

Implementation was planned and executed by the in-house IT department, with backup support provided as required by EveryonePrint.

“Thanks to a comprehensive pre-rollout project plan, swapping out the legacy solution with the new Hybrid Cloud Platform was completed smoothly.”

The team began at 6.30 AM one morning and by 8 AM, 90% of the new infrastructure was up and running, and available to end-users.

So smooth was the transition that the majority of end-users didn’t realise that there had been a change and the helpdesk received no calls for help.

HCP has removed one of the biggest pain points with multi-vendor print environments - the time required to install printers on numerous devices and update multiple print drivers. HCP’s full-featured single driver is designed to work across all models and all brands.

HCP has removed the requirement to qualify and install multiple drivers, enabling IT to utilise a single driver for all printing devices on the network. Plus ongoing management has been simplified, as all updates are included right into the HCP driver.

HCP provides visibility and transparency of the entire print infrastructure. The IT department now has sight over how much is printed, overall fleet performance, and uptime.

In terms of the end-user experience, reducing complexity, enabling seamless access to print for staff, and streamlining authentication at the device to enable fast retrieval of print jobs were very important factors. HCP’s full-featured single driver includes full finishing options for all major manufacturers, making it possible for everyone to print to any device.

“The solution was deployed across multiple domains, enabling Lyngby-Taarbæk end-users to connect to any device, irrespective of their network or location.”

The platform has also removed the requirement to manage several print queues for pull printing. Now, there's just one queue across the municipality.

The new platform provides a solution for all end-users’ requirements. End-users simply download a client from their schools’ internal communication system to their PC, enabling them to access print using the wireless network, this has been useful for teachers who can upload documents from home and them print them out when at school.

Cloud printing solutions like HCP are ideal for all businesses leveraging distributed workforces. Click below to learn more about how moving your print infrastructure to the cloud can empower and secure a remote and hybrid workforce.

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