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Lyngby-Taarbaek Municipality Case Study

Customer profile

Lyngby-Taarbæk is a modern suburban municipality in Region Hovedstaden near Copenhagen, eastern Denmark.

The municipality serves around 55,000 citizens. It employs 4,000 people who work out of ninety locations around the region.

The business community employs a high percentage of international experts and the citizens in Lyngby-Taarbæk are among the most well-educated in the country.

Challenge

The municipality is forward-thinking and leading the way in terms of keeping on top of new technologies. It adopted the fastest fibre-optic broadband in the country a few years ago, and has a well-advanced cloud-first strategy.

The print infrastructure falls under the IT department’s remit. Lyngby-Taarbæk operates a multi-vendor fleet, comprising in excess of two hundred and thirty multifunctional devices (MFDs) from four different brands, and will soon add a fifth vendor to its armoury.

As a large municipality, Lyngby-Taarbæk’s print infrastructure serves thousands of end-users across ninety locations. The municipality operates two networks, one for administrative functions which includes the town hall - this equates to around 4,000 end-users, and the second, serving the region’s educational establishments, which caters for around 1,000 teachers, and up to 7,000 students.

Solution

The municipality selected EveryonePrint’s scalable Hybrid Cloud Platform (HCP). HCP enables the entire printing infrastructure to be deployed and controlled from a single web-based interface and, offers a full featured single print driver. This makes it possible for everyone to print to any device.

Other key features included HCP’s full data encryption and built-in auditing functionality, which supports GDPR compliance,and ability to achieve role-based permissions through integration with LDAP.

User-centricity is a high priority for the IT department. It was looking for a flexible solution to manage the print infrastructure across all domains. Other drivers included the requirement to provide end-users with unified access to printers, enabling them to release print jobs at any device, regardless of their location .

Reducing the pressure on IT, through the ability to automate administrative tasks, streamline device provisioning, manage the entire print infrastructure and minimise common IT pain points.

Requirements for print functionality vary from location. For example, childrens’ day care centres often take photos while out on field trips and require the ability to print directly from devices; many schools operate a BYOD policy and need a secure, mobile print solution, there is also demand for functionality that supports web upload to print.

Highlights

  • 90 locations
  • 4,000 end-users
  • 230 devices set-up in 48 hours
  • 5 vendor print fleet supported with 1 driver
  • 1 print queue for pull-printing
  • 1 solution deployed across multiple domains
  • Users can connect to any device, irrespective of network or location

Benefits

HCP is flexible, scalable and agile. It was delivered as an on-premise private cloud, and is set to provide a strong return on investment for Lyngby-Taarbæk.

Implementation was planned and executed by the in-house IT department, with back-up support provided as required by EveryonePrint.

“Thanks to a comprehensive pre-rollout project plan, swapping out the legacy solution with the new Hybrid Cloud Platform was completed smoothly.”

The team began at 6.30am one morning and by 8am, 90 per cent of the new infrastructure was up and running and available to end-users.

So smooth was the transition that the majority of end-users didn’t realise that there had been a change and the helpdesk received no calls for help.

HCP has removed one of the biggest pain points with multi-vendor print environments - the time required to install printers on numerous devices and update multiple print drivers. HCP’s full-featured single driver is designed to work across all models and all brands.

HCP has removed the requirement to qualify and install multiple drivers, enabling IT to utilise a single driver for all printing devices on the network. Plus ongoing management has been simplified, as all updates are included right into the HCP driver.

HCP has also provided visibility and transparency over the entire print infrastructure. The IT department now has sight over how much is printed, overall fleet performance and uptime.

In terms of the end-user experience, reducing complexity, enabling seamless access to print for staff, and streamlining authentication at the device to enable fast retrieval of print jobs were very important factors. HCP’s full featured single driver includes full finishing options for all major manufacturers, making it possible for everyone to print to any device.

“The solution was deployed across multiple domains, enabling Lyngby-Taarbæk end-users to connect to any device, irrespective of their network or location.”

The platform has also removed the requirement to manage several print queues for pull-printing. Now there is just one queue across the municipality.

The new platform provides a solution for all end-users’ requirements. End-users simply download a client from their schools’ internal communication system to their PC, enabling them to access print using the wireless network, this has been useful for teachers who can upload documents from home and them print them out when at school.

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