Knowledge Base



Top 20 Knowledge Base articles/Questions

How to determine which program uses or blocks a port in Windows

The Netstat.exe utility has a switch, that can display the process identifier (ID) that is associated with each connection to identify port conflicts. This information can be used to determine which process (program) listens on a given port. For example, the netstat -ano -p tcp command can produce the…

AirPrint: No printers visible on Apple iOS devices

Issue: The EveryonePrint server and EveryonePrint Mobile Gateway have been installed and configured, however it's not possible to see the AirPrint printers announced from an iOS device. 1. AirPrint on a single LAN In order to discover the EveryonePrint Mobile Gateway and to see available printers…

Google Cloud Print: printer is reported as off-line

If your Google Cloud printer is reported as off-line this is an indication that there is a communication issue with XMPP/Google talk connection; you need to make sure that outbound communication on port 5222 (XMPP protocol) is open from EveryonePrint server to the Internet (Google servers); the way Google…

EveryonePrint: Upgrade to a new version

Before upgrading to a new version, verify that your license has valid maintenance for access to software updates! If maintenance has expired and a new version is installed, the program will cease to function until the license is renewed or upgraded. Backup the EveryonePrint configuration Before upgrading…

EveryonePrint: Creating debug log files for support

Before you start: Confirm you're running the latest version of Everyoneprint. You need to collect debug information to attach to a Support case for 2 reasons : You face a reproducible issue, like a type of document or email not printing properly, a connection issue from a mobile device, etc...  You…

AirPrint: Clearing cached credentials in iOS

iOS is operated as a single user OS. When using AirPrint it is possible to specify a username/password combination for authenticated printing. But CUPS (the underlying printing software on iOS) caches the username/password combo once this has been entered and never again shows a prompt except when the…

EveryonePrint: Reset password to default

Stop EveryonePrint Web service Open EveryonePrint program folder (default : %ProgramFiles(x86)%\EveryonePrint ) Edit 'eop.xml' file in a text editor like notepad or similar Locate  and reset to this value : 85981E61533D41102C43F8661D2E98359502208C  Restart…

AirPrint: printer is off-line

Issue: using AirPrint, select a printer and click on print, then after an elapsed period, an error message is displayed on the iOS device: "The printer is offline."   Reason: there is a communication error for the print flow between the iOS device and the EveryonePrint gateway on TCP port 7910 Resolution:…

LDAP: multiple Domains and OU containers

Is it possible to do an LDAP lookup to multiple domains and or OU ? Yes, it is possible to add any number of LDAP entries, either to separate domains or different OU's within one domain in the authentication setup: click 'Add new LDAP server' and fill in the relevant informations for each domain and/or…

EveryonePrint: License maintenance expiration date

Open the EveryonePrint Admin and click Settings. Under General Settings, at the top of the screen, the current licensing is displayed, including any existing license key and maintenance expiration date. In the above example, the license is a Server license, with maintenance expiring in July 2018,…

Email print: Gmail Incoming/Outgoing mail server

EveryonePrint supports Gmail for both retrieving and sending emails. Gmail provides the interface for retrieving incoming mail through the POP and IMAP protocols. Both protocols are supported by EveryonePrint but POP is NOT recommended as per Google's own best practices (in Google's words: "POP is…

Email print: Office 365 hosted Exchange

When configuring Everyoneprint incoming email settings to work with Microsoft Office 365 using Exchange Web Services (EWS), leave the "mail domain name" blank and enter the credentials like below:

SSL: Import PFX certificate to EveryonePrint

  In this guide, we'll go through the process of importing PFX SSL certificate into EveryonePrint consisting of a PKCS key pair. Create a new KeyStore 1. Open Keystore Explorer and click Create a new KeyStore 2.  Select New KeyStore Type :  JKS 3. Choose to first Import Key Pair  4. Choose…

Common Pcounter authentication error codes

Configuring Pcounter authentication is usually straightforward, but typically Windows permissions can cause difficulties. Log files When configuring LDAP authentication, it is useful to enable debug logging in General Settings.This will ensure that any relevant details are logged to file. Log files…

EveryonePrint: Jobs stuck as Awaiting Processing

If jobs are sent to EveryonePrint, but just sit as "Awaiting processing" indefinitely, check the eopwebservices.log for entries similar to this: INFO | jvm 1 | 2012/04/02 10:44:23 | 2012-04-02 10:44:23,536 [com.naryx.tagfusion.cfm.schedule.scheduleTask.autoconvertippjobs] INFO httpclient.HttpMethodDirector…

EveryonePrint and Pcounter for Netware 6.5 SP8

This article walks through the configuration necessary for customers using Novell Netware 6.5 SP8 to take advantage of EveryonePrint for easy user printing. Summary 1. Pre-requisites, requirements and other important notes 2. Configuring Netware printer agent3. Adding Netware printer to EveryonePrint…

SSL: Import certificates for LDAPS or mail servers

The following article describes a very simple way to import SSL certificates from remote LDAP or mail servers. If you'd like to connect to an LDAP/Active Directory or mail server over SSL, and the certificate is not issued by a trusted Certificate Authority, then the connection will fail with an SSL…

EveryonePrint: Backup configuration

This guide is relevant for Everyoneprint v3.1 or later. To backup EveryonePrint settings, copy the following files or directories to a safe location: \EveryonePrint\eop.xml \EveryonePrint\printers.xml \EveryonePrint\data (entire folder with…

Google Cloud Print: setup Web Proxy

A customer has a proxy server in place, nothing can hit the internet without going via a proxy. Because EveryonePrint needs to be able to reach the Internet to connect to the Google Cloud Print (GCP) infrastructure it is necessary to setup the Web Proxy information : - enter the proxy details under…

SSL: Using OpenSSL with EveryonePrint

In this guide, we'll go through the process of importing an existing OpenSSL based certificate into EveryonePrint consisting of a certificate file .cer and a private key file .key.   Double click the .cer file and confirm the chain of certificates all the way from root to end certificate, which…